Customer Service

About Us
Hair Products Pro is an independent online beauty retailer. We work with a large network of salons, suppliers, distributors, and manufactures across the country. We supply beauty products to many Salons, Haircare Professionals, Stylists, and to Consumers who want professional products for personal use. Our unique relationship with our large beauty network allows us to offer very competitive prices for the best beauty products on the market today.

Don’t see your beauty product on our website? Please inquire by email: info@hairproductspro.com. Manufacturers are constantly updating their product lines, and we may have what you’re looking for.

Placing an Order
To place an order on our website, please use our secure on-line shopping cart
and simply check out to make your purchase. Our secure network protects your information.

Methods of Payment
We accept Visa, Mastercard, and Paypal.

Contact Us
Email is our preferred means of correspondence. When calling us, please leave your email address so that we may respond to you. If you need assistance with any of the products, our customer care professionals are here to help.
We're happy to assist you 24 hours a day, 7 days a week. Please feel free to contact us regarding
any matter using one of the options listed below as we want to hear from you.
Thanks for shopping with HairProductsPro.com.


We answer all emails queries: info@hairproductspro.com.

                                               Hair Products Pro
                                               Dallas, Texas

                                               100% Satisfaction Guarantee- if for any reason you are not
                                                satisfied with any item, return it for either an exchancge or a full
                                                refund for the purchased price.


                

Order Processing
Order processing can take up to 7 days, depending on available inventory. Please allow up to 14 working days for your delivery to arrive in the mail.

Hair Products Pro offers many professional beauty products that are considered specialty items. We have a vast array of beauty products in stock, but we simply can not stock every product. To expedite order processing time, Hair Products Pro will allow our suppliers, distributors, or manufacturers to ship orders directly to the customer.

When Hair Products Pro is unable to fulfill an order in a timely manner, we will immediately notify the customer by email. Should an order be out of stock or temporarily unavailable, it’s our policy to offer alternative options.

Hair Products Pro has experienced beauty product specialists on staff. We also use the beauty expertise of our network of Distributors/Suppliers/Manufacturers to stay up with latest beauty technologies and beauty trends. In special cases, we can arrange for our Distributors/Suppliers/Manufacturers to contact our customers, when they feel concerned about an order.

We have a 30-day satisfaction guarantee. It’s our desire to sell products that our customers will enjoy using for many years. When products receive a high incidence of returns from unsatisfied customers or many warranty claims, we will notify our customers of this and offer advice.

Customer satisfaction is very important to Hair Products Pro.

Shipping/Express Shipping
Please allow up to 14 working days for your delivery to arrive in the mail. Most orders are shipped within 7 working days, depending on available inventory. Hairproductspro.com ships with UPS or USPS. Special directions cannot be provided to UPS or USPS shippers. Shipping to PO BOX's or military address's shall be sent through USPS.

NOTE: USPS mail ONLY offers a delivery confirmation number, NO tracking number.

Hair Products Pro.com is not responsible for any theft, loss or damage to packages during shipping.
To start the claim process, contact us immediately.

For more questions relating to Shipping and handling, please feel free to contact us.

International, Alaska, Hawaii, APO/FPO Shipping
Hair Products Pro ships to APO/FPO, Alaska, and Hawaii. In most cases, standard USPS shipping rates will apply, however should there be additional Shipping charges, we will contact you. We are not currently setup for international orders, please inquire first.

Defective Merchandise
Satisfaction is extremely important to hairproductspro.com. Freight damages or product defects must be reported to us within 5 days of receipt of your order.

Return & Exchange Policy
We offer a 30 day satisfaction guarantee. Within 30 days of purchase, please email or contact us if you are unhappy for any reason. This is a no risk policy for our customers. Please send an email to info@hairproductspro.com or call us at 800-545-2145. Hair Products Pro will work to find a replacement or issue a refund to you. Hair Products Pro tries to eliminate the risk and frustration involved with buying online. Should an item be returned and/or exchanged, the buyer will be responsible for all shipping costs.

Return orders must be in NEW CONDITION and repackaged in the original box as it was received. The return must include all of the contents that came with the order, and in NEW CONDITION. Should the returned item show signs of use, Hair Products Pro reserves the right to charge a restocking fee of 15%